Frequently Asked Questions

1. How long does it take?

Normally we will deliver the digital artworks less than 5 days.

2. What currency are the prices?

All prices are in USD.

3. What currency are the prices?

All prices are in USD.

4. What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait.

5. What can I have as my background?

Whatever you want! You just let us know your idea and we will make it happen.

6. Do pets count as a person?

No we charge pets only 5$ 

7. Can I do whatever I want with my portrait?

Yes, absolutely, unlike some we put no restrictions on your portrait, it’s yours to do whatever you want with.

8. Can you work from more than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us

9. What quality should the photo I send to you be?

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.

10. I have a large group I need doing?

No problem just drop us an email and we can discuss large jobs.

11. Will I be charged for changes to my order after it's been made?

It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

12. Do you accept refund?

Yellow-Toon unfortunately does not accept refunds for change of mind after an illustration has started to be drawn. We do however offer product revisions if in case a customer is unsatisfied with their illustration.